ZenPacks is a Sydney-based eco-friendly food packaging supplier. We offer a wide range of compostable and biodegradable packaging products for cafes, restaurants, and food businesses across Australia.

What are your shipping options?

ZenPacks ships Australia-wide from our Sydney warehouse. Shipping costs depend on order size and destination. Orders placed before 12pm AEST dispatch same day. No minimum order required — we deliver to every state and territory.

Are your products compostable?

Yes, most of our products are compostable and biodegradable. We specialise in eco-friendly food packaging made from sustainable materials like sugarcane bagasse, PLA, bamboo, and paper.

What is your minimum order quantity?

There is no minimum order quantity at ZenPacks. You can buy by the carton — whether you need one carton or a hundred, we have you covered with wholesale pricing for all customers.

Do you sell to cafes and restaurants?

Yes, ZenPacks provides wholesale pricing for cafes, restaurants, catering companies, and all food businesses. Our buy-by-the-carton model means you get trade pricing without needing a wholesale account.

ZenPacks is based in Sydney, Australia. We deliver Australia-wide with same-day dispatch for orders placed before 12pm AEST.

What types of products do you sell?

ZenPacks sells a comprehensive range of eco-friendly food packaging including cups, plates, bowls, cutlery, takeaway containers, bags, straws, napkins, and more — over 700 products in total, all designed for food service businesses.

Are your products certified?

Yes, our products meet Australian composting standards. We source from certified manufacturers to ensure our packaging is genuinely compostable and meets industry environmental standards.

Refund policy

Refund & Returns Policy

At ZenPacks Australia we want you to be satisfied with your order. This policy operates in addition to your rights under the Australian Consumer Law (ACL).

Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the ACL. If a product is faulty, not as described, or fails to do what it is supposed to, you are entitled to a repair, replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

Change-of-mind returns
If you simply change your mind, we may accept a return within 14 days of delivery, provided the item is unused, unopened and in its original, resalable condition and packaging. Change-of-mind returns are at our discretion and the customer is responsible for return shipping costs. A restocking fee of up to 15% may apply. Change-of-mind returns are not available on clearance or specially-ordered items.

Damaged or incorrect items
If your order arrives damaged, faulty, or you received the wrong item, please contact us within 7 days of delivery at info@zenpacks.com.au with your order number and clear photos of the product and packaging. We will arrange a replacement or refund at no cost to you.

How to request a return
Email info@zenpacks.com.au with your order number and reason for return before sending anything back. We will provide return instructions. Items sent back without prior approval may not be accepted.

Refunds
Approved refunds are processed to your original payment method within 5–10 business days of us receiving and inspecting the returned goods. Original shipping charges are non-refundable except where required by law.

Contact
ZenPacks Australia — info@zenpacks.com.au

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